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Technical Support Specialist
Outsource XCape Town, Western Cape, South Africa20 days ago
Job type
- Quick Apply
Job description23 years in customer service or call center, preferably in Telecom / IT . Strong knowledge of network architecture and VoIP technologies . Proficient in Linux CLI and database troubleshooting. Familiar with IP phones, ATA adapters, softphones, and networking. CCNA, CCNP, JNCIA, JNCIP (not mandatory but advantageous) Clear and effective communication Strong problem-solving and analytical skills Detail-oriented and organized Good time management in fast-paced environments Proactive, self-driven, and a collaborative team player
Technical Support (Tier 1) VoIP Solutions
Location : Somerset West
Department : Customer Support
Position Type : Permanent
Schedule : Rotating Shifts (24 / 7 availability)
Role Overview
A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.
Key Responsibilities
- Provide Tier 1 technical support for VoIP systems.
- Troubleshoot platform and network performance issues.
- Recreate customer environments to test and resolve issues.
- Assist with system updates, configuration, and performance monitoring.
- Maintain clear communication with customers regarding issue status.
- Collaborate with internal teams to improve processes and customer experience.
Required Experience & Skills
Preferred Certifications
Core Competencies
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Technical Specialist • Cape Town, Western Cape, South Africa