Customer Experience Agent - 42566796383

Customer Experience Agent

Job Summary

As a Customer Experience Agent you will be the first point of contact for incoming customer calls. This role requires a strong understanding of daily operations to make informed decisions on voiding payments, prorating rent, and other pricing-related matters. You’ll also help guide customers to their units using facility maps and other digital resources. Effective problem‑solving, resourcefulness, and clear communication are key to success in this role.

Key Responsibilities

• Answer phone calls for customers calling our self‑storage facilities.
• Answer questions about rental rates, move‑in process, payment processing, creation of rentals, and more.
• Demonstrate competency and ability to learn how to use our software Cubby.
• Understand the company's daily operations enough to make appropriate pricing decisions regarding voiding payments, prorating rent, and more.
• Effectively direct customers to their units within our storage facilities by utilizing our resources, like the Site Map.
• Utilize our resources (Cubby, Google Documents and Spreadsheets, and more) to problem solve and answer common questions.
• Handle emails, SMS, and chat and provide correct information.
• Effectively retain customers when they try to move out.

Qualifications

Preferred Experience

Location : Remote – South Africa

Hours : EST, Monday – Saturday

Compensation : $750‑$950 USD / month DOE + Incentives

Employment type : Independent Contractor

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