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Collections Agent

Collections Agent

ExecutivePlacements.com - The JOB PortalCape Town, Western Cape, South Africa
30+ days ago
Job description

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POSITION INFO :

As part of a leading digital credit provider, you’ll play a pivotal role in supporting financially vulnerable customers while securing sustainable repayment outcomes. This is more than a collections role – it’s about solving problems, protecting relationships, and contributing to a culture that values both performance and people.

Recruiter : O'Brien Recruitment

Job Ref : Date posted :

Saturday, May 17, 2025

Location :

Cape Town, South Africa

SUMMARY : POSITION INFO :

As part of a leading digital credit provider, you’ll play a pivotal role in supporting financially vulnerable customers while securing sustainable repayment outcomes. This is more than a collections role – it’s about solving problems, protecting relationships, and contributing to a culture that values both performance and people.

What You’ll Do :

  • Engage with customers through calls, email, and digital platforms to resolve overdue accounts
  • Negotiate tailored solutions, offer practical payment arrangements, and ensure follow-through
  • Log interactions and outcomes accurately to ensure compliance and transparency
  • Collaborate with team members to continuously improve customer experience and collections success

What You’ll Need :

  • 2–3 years’ experience in collections (ideally within financial services or fintech)
  • Proven track record in handling accounts across early to late-stage collections
  • Strong negotiation, communication, and problem-solving skills
  • Ability to thrive in a target-driven environment while remaining empathetic and solutions-focused
  • Tech-savvy – confident using CRM systems, dialers, and digital tools

    • We Offer :

  • Basic salary plus commission (linked to performance)
  • Contribution to medical aid
  • Access to wellness support and training
  • A dynamic, supportive, and forward-thinking work culture

    • If you’re adaptable, performance-driven, and ready to make a difference – we want to hear from you.

    Apply now and help us build better financial outcomes, one conversation at a time.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Accounting / Auditing and Finance

    Industries

    Advertising Services

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    Collections Agent • Cape Town, Western Cape, South Africa