Guest Relationship Expert - Clinical

Job Title : Guest Relationship Expert

Location : Cape Town, Western Cape (Central Business District)

Shifts may include weekends and public holidays

About the Client :

This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.

Role Summary :

The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.

Key Responsibilities :

Review daily guest lists to prepare for arrivals

• Greet guests warmly and professionally
• Respond promptly to inquiries with clear, helpful information
• Assist guests during registration and billing processes
• Explain screening services, departments, and processes
• Anticipate guest needs and provide personalised support
• Guide guests during screenings and offer refreshments
• Handle guest complaints calmly, escalating if needed
• Maintain accurate records related to reports and kit dispatch
• Ensure interactions meet health, safety, and quality standards

Qualifications :

Skills Required :

Core Competencies :

Working Conditions :

Compensation (Entry-Level, 0-3 Years Experience) :