Sales Opportunity

Overview

To provide an industry-leading, simply brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directives. To actively promote the brand by providing quality customer care at every instance, resolving customer queries, promoting services, and stimulating revenue for the business while driving brand NPS. To handle and resolve day-to-day customer requests received via different communication channels as per client guidelines.

Qualifications

Education and Specific Training : Matric (preferred)

Work Experience : Minimum of 6 months to 1 year experience in a similar customer care / service / sales environment.

Experience with email handling / web chat (highly advantageous)

Experience in retail, consumer electronics, appliances, or similar industry (highly advantageous)

Proven experience in delivering excellent customer service to internal and external customers

Ability to maintain operational performance, quality, regulatory, and compliance standards

Responsibilities

Providing exceptional customer care to the existing customer base.

The role aims to safeguard, develop, and enhance customer loyalty and value by offering excellent customer care. It also involves providing knowledgeable information by identifying and promoting significant products and services.

Responding to and resolving inbound queries from customers and colleagues related to consumer electronics / appliances.

Supporting queries to identify, qualify, and close new sales opportunities.

Understanding customer needs for product support, resolving queries effectively and efficiently through remote resolution or further support options as per process.

Striving for first call resolution on every contact.

Diagnosing and resolving first-line issues.

Collaborating with customer care colleagues to raise service standards by escalating issues and opportunities to the appropriate personnel, developing joint solutions, and sharing best practices.

Undertaking other customer administration and product processing activities to maximize operational effectiveness and manage peak demand.

Proactively developing customer care skills and knowledge, applying best practices, and demonstrating client expectations to maximize performance while complying with all required standards of sales / service excellence, operating effectiveness, and legal and regulatory requirements.

Gathering correct information, asking the right questions, and offering solutions that leave customers satisfied. We encourage you to be yourself in our fast-moving, fast-growing consumer electronics business.

Addressing complaints and handling objections.

Assessing, analyzing, and troubleshooting customer issues to provide resolutions.

Providing technical and troubleshooting support for consumers with electronics / appliances issues.

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