Hotel Receptionist / Relief Night Audit

HOTEL RECEPTIONIST / RELIEF NIGHT AUDITOR : 5-STAR HOTEL

Cape Town – Southern Suburbs :   An iconic luxury hotel in the Cape Town Southern Suburbs is seeking a detail-oriented and service-driven Receptionist / Relief Night Auditor to join its professional team. This role offers the opportunity to work within a prestigious property known for its high standards, international clientele, and commitment to service excellence.

Purpose of the Role : To deliver professional front office service to local and international guests while supporting night audit functions, including accurate revenue balancing and reporting.

Key Responsibilities Include but Are Not Limited To :

• Handling guest check-ins and check-outs efficiently
• Managing email requests and guest enquiries professionally
• Operating the switchboard and directing calls
• Managing restaurant bookings and hotel reservations
• Operating OPERA Cloud Property Management System
• Managing guest accounts and ensuring billing accuracy
• Resolving guest complaints effectively
• Performing daily pit checks during shifts
• Assisting with balancing daily revenue reports
• Performing night audit duties when required, including reconciliation of accounts
• Ensuring accurate financial reporting and end-of-day procedures
• Maintaining full knowledge of room categories, property layout, and hotel offerings
• Liaising effectively between departments to ensure operational flow

Criteria

Remuneration and Hours of Work