Special Adjuster : Heavy Commercial Claims -Mpumalanga

Location : Middelburg, Mpumalanga, ZA

CAREER OPPORTUNITY

A position has become available for a Field Assessor, Heavy Commercial Vehicle (HCV) claims. The position will be based in the Motor Claims department in Middleburg. The candidate will be expected to work from and in Mpumalanga and neighbouring regions.

WHAT WILL YOU DO?

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace or repair part.
• Ability to identify and use aftermarket spares when vehicle warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Establish outstanding finance details, release settlements and documents for salvage management.
• Ability to Authorise for repair, cash settlement, replace or write-off.
• Complete investigative / merit report.
• Make notes on claims systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the Final Repair Calculation (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage all Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.)

QUALIFICATIONS AND EXPERIENCE

SKILLS

Who We Are

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

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