Key Account Manager (Modular Process Plants – Mining) – Bedfordview

Relevant tertiary education; Diploma / Degree (Business, Commerce, Engineering) Essential

Account management, client services, or key account retention - 5+ Years - Essential

Understanding of modular engineering, project lifecycle, or process equipment - Essential

Proven track record in renewal management, client satisfaction improvement, and commercial negotiation - 5+ Years Essential

Client Relationship Management : Builds and maintains strong, trust-based relationships with clients to ensure satisfaction, loyalty, and repeat business.

Service Delivery & Coordination : Ensures client requirements are clearly understood and executed through effective coordination between internal teams and clients.

Renewal & Retention Strategy : Manages client contract renewals proactively and develops strategies to retain key accounts and prevent churn.

Commercial Acumen : Understands client business objectives and identifies upsell or cross-sell opportunities that add value and increase revenue.

Data-Driven Performance Management : Monitors client satisfaction, renewal cycles, and service metrics to anticipate risks and guide client engagement decisions.

Relationship-Driven : Prioritises long-term partnerships and trust-building with clients.

Accountable : Owns client outcomes and ensures issues are resolved without deflection.

Organised & Detail-Oriented : Keeps accurate records, tracks renewals, and maintains CRM data integrity.

Collaborative : Works closely with delivery, finance, and technical teams to ensure seamless client experiences.

Commercially Aware : Balances service excellence with business sustainability and profitability.

Resilient & Adaptable : Handles demanding clients and shifting priorities calmly and professionally.