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Applications Support Administrator

Applications Support Administrator

PermanentJohannesburg, Gauteng, South Africa
7 days ago
Job description

Duties & Responsibilities

  • Act as the primary contact for ERP-related inquiries and provide technical support to users.
  • Configure, customize, and maintain ERP systems to meet business requirements and operational goals.
  • Manage user access, roles, and permissions while ensuring compliance with IT governance and audit standards.
  • Monitor system performance, conduct regular backups, and resolve errors or downtime issues promptly.
  • Coordinate and oversee system upgrades, patches, and version control to maintain system reliability.
  • Provide first-line support for ERP, payroll, and other business applications, escalating issues when necessary.
  • Collaborate with cross-functional teams to identify, design, and implement system improvements and integrations.
  • Develop and maintain workflows, reports, dashboards, and other system enhancements to improve functionality.
  • Continuously assess and optimize system performance by identifying bottlenecks and inefficiencies.
  • Support and contribute to software enhancement and digital transformation projects.
  • Prepare and maintain audit documentation such as access logs, authorization records, and system change reports.
  • Ensure compliance with internal IT policies, audit protocols, and external regulatory requirements.
  • Manage IT asset records, oversee software licensing, and participate in disaster recovery planning.
  • Conduct user training sessions to improve system adoption and provide ongoing application support.
  • Develop, update, and maintain user manuals, technical documentation, and training materials.

Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, or a related field.
  • ERP system certification (e.g., Sage X3, Sage300, or equivalent) preferred or willingness to obtain.
  • ITIL or similar service management certification advantageous.
  • Minimum of 5 years’ experience in ERP or business application administration.
  • Experience managing multi-company ERP environments and intercompany transactions.
  • Knowledge of SQL-based platforms, role-based security, and system integrations.
  • Familiarity with HR, Payroll, and Self-Service modules.

    • Skills & Competencies

  • Strong analytical and problem-solving abilities.
  • Excellent communication and stakeholder engagement skills.
  • Ability to manage multiple priorities and projects.
  • High attention to detail and commitment to maintaining system integrity.
  • Proactive approach to continuous improvement and digital transformation.

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