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Intermediate Cloud Data Platform Support Engineer (Remote)

Intermediate Cloud Data Platform Support Engineer (Remote)

Recru-itSouth Africa, South Africa
17 days ago
Job type
  • Remote
Job description

Key Responsibilities :

  • Provide technical support for cloud-based data platforms currently hosted in Microsoft Azure, including data warehouses, data pipelines, distributed computing frameworks, and related services.
  • Respond to and resolve production incidents including performance issues, system stability challenges, and data reliability concerns.
  • Perform root cause analysis of production issues and provide clear documentation for resolution and long-term prevention.
  • Collaborate with Data Engineers, Full Stack Support Engineers, Data Scientists, and Client Facing technical troubleshooting and incident resolution.
  • Proactively monitor system health and data pipeline performance using cloud-native monitoring and observability tools.
  • Build and maintain automation scripts using programming and scripting languages such as Python, PowerShell, and Bash to reduce repetitive tasks and improve operational efficiency.
  • Develop dashboards, alerts, and reporting frameworks to provide real- time insight into platform health and performance.
  • Suggest and once approved, implement improvements that increase resilience, reliability, and performance.
  • Participate in structured incident review sessions, sharing lessons learned and contributing to continuous improvement.
  • Write, maintain, and share runbooks and troubleshooting guides as part of a knowledge base for faster issue resolution.
  • Be available on occasion for extended working hours during critical outage events or high-priority incidents.
  • Stay up to date with new technologies in Microsoft Azure and broader cloud ecosystems, including Kubernetes, Databricks, Fabric, distributed data processing frameworks, and cloud-native data services.

Required Qualifications

  • Bachelors degree in computer science, Information Systems, Engineering, or a closely related field.

    • Experience :

  • At least three years of hands-on experience in support engineering, cloud operations, or data engineering within a cloud environment (Microsoft Azure preferred).
  • Strong practical experience with cloud-hosted data platforms such as enterprise data warehouses, pipeline orchestration services, and distributed compute engines.
  • Ability to investigate, troubleshoot, and resolve issues with Structured Query Language (SQL), Transact-SQL, Python, and Spark workloads.
  • Knowledge of incident management practices, including escalation, resolution, and prevention methods.
  • Familiarity with cloud-native monitoring and observability tools.
  • Proven ability to manage business-critical production systems while upholding high standards of reliability and data quality.
  • Excellent communication skills, with the ability to explain technical challenges and solutions to both technical and non-technical audiences.

    • Required Skills

  • Professional certifications in cloud data engineering, cloud administration, or cloud solution architecture (Microsoft Azure preferred).
  • Familiarity with container orchestration and virtualization technologies such as Kubernetes and Docker.
  • Experience working with modern scalable analytics platforms such as Databricks, Spark, Azure Synapse, or Microsoft Fabric.
  • Knowledge of multiple cloud platforms (Amazon Web Services or Google Cloud Platform) is advantageous.
  • Experience with automated deployment pipelines, infrastructure as code, and continuous integration / continuous delivery practices.

    • Why youll love working for the company :

    The company believes in taking care of their team and creating an environment where you can thrive. As part of their company, youll enjoy :

  • Flexible Working Arrangements : Whether youre a night owl or an early
  • bird, the company offer hybrid and remote options to suit your lifestyle
  • Comprehensive Benefits : From a wellness program to home office reimbursements and continuous learning opportunities, the company has got you covered.
  • Team Culture : Fun team-building activities, regular socials, and a supportive, inclusive culture that values transparency, accountability, and work-life balance.
  • Performance Incentives : Competitive salaries, ESOP, and recognition for your hard work.
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