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Guest Relation Manager
Crew Life at SeaCape Town, Western Cape, South Africa30+ days ago
Job type
- Quick Apply
Job descriptionBachelor's degree in Hospitality Management or related field Minimum of 3 years of experience in guest relations, preferably in the cruise industry Strong communication and interpersonal skills Excellent problem-solving and conflict resolution abilities Ability to work in a fast-paced and dynamic environment Strong organizational and time management skills Proficient in Microsoft Office and reservation systems Fluent in English, additional languages are a plus Willingness to work flexible hours, including weekends and holidays Must be able to pass a background check and drug screening Must have a valid passport and be able to travel internationally
Key Responsibilities :
- Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship
- Handle and resolve guest complaints in a timely and professional manner
- Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations
- Maintain a high level of customer satisfaction by anticipating guest needs and addressing any issues that may arise
- Develop and maintain relationships with guests to enhance their overall experience on board
- Collaborate with other departments to ensure smooth operations and high-quality guest service
- Train and supervise a team of guest relations staff to ensure they provide exceptional service to guests
- Monitor guest feedback and provide regular reports to management
- Stay updated on industry trends and best practices to continuously improve guest relations processes and procedures
- Handle any emergency situations and follow company protocols
- Assist with onboard events and activities as needed
- Adhere to and enforce all company policies and procedures
Qualifications :
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Manager • Cape Town, Western Cape, South Africa