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Store Manager

Store Manager

Cash Crusaders Retail (Pty) LtdDurban, KwaZulu-Natal, South Africa
30+ days ago
Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

  • Drive store performance to achieve and exceed sales targets.
  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
  • Ensure consistent implementation of merchandising and marketing standards.
  • Attract and retain a strong and loyal customer base.

Inventory Management

  • Oversee inventory controls and ensure effective stock management.
  • Monitor store performance in line with stock availability and customer demand.

    • Customer Service

  • Ensure exceptional customer experiences that exceed expectations.
  • Review and act on Mystery Shopper reports and customer feedback.
  • Resolve product and service-related complaints quickly and effectively.
  • Lead by example in reinforcing a customer-first culture among staff.

    • People Management

  • Train, develop and motivate staff to reach full potential.
  • Plan for succession and promote internal growth.
  • Manage performance consistently and fairly.
  • Foster a positive, engaging and productive working environment.

    • Administration & Compliance

  • Ensure strict adherence to company policies, systems, and procedures.
  • Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

    • What We’re Looking For

  • Proven retail management experience
  • Strong leadership and people management skills
  • Excellent communication and organisational skills
  • Target and results-oriented mindset
  • Passion for customer service and retail excellence

    • Working Hours

    Retail hours, including weekends and public holidays

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    Store Manager • Durban, KwaZulu-Natal, South Africa