IT QA Capability Manager

IT QA Capability Manager required in Cape Town.

Responsible for overseeing the quality engineering strategy across multiple projects of the organisation.

Minimum Requirements

• Relevant Bachelor’s degree or Diploma in Information Technology.
• Relevant ISTQB / ISEB certificate in Software and Agile Testing.
• Minimum 10 years’ extensive experience in a quality assurance capacity.
• High level of technology awareness and experience of recruiting and / or procuring a wide range of technical expertise.
• A cooperative and outcome-focused approach to employee and peer interactions, with proven ability to coach and mentor employees through change, harnessing strengths and abilities to affect positive change outcomes.
• Exceptional knowledge and understanding of tools and methods for delivering IT solutions.
• Demonstrated ability in managing the capabilities needed to deliver in a complex operational environment.
• Ability to guide and prioritise the diverse human resource needs of a specialist team of indirect reports with management experience.

Duties and Responsibilities

Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components.

Design and monitor the quality of website / applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Specify the design of quality assurance test methods and procedures and manage their development and validation, incorporating new technologies and meeting changing organisational, customer, and / or regulatory requirements.

Identify, analyse, and evaluate the effectiveness of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management oversight to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

Communicate the actions needed to implement the function’s strategy and business plan within the team; explain the relationship to the broader organisation’s mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Monitor and review performance and behaviours within area of responsibility to identify and resolve noncompliance with the organisation’s policies and relevant regulatory codes and codes of conduct.

Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Develop and / or deliver budget plans with guidance from senior colleagues.

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project / account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Use the organisation’s formal development framework to identify the team’s individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organisation in own area of expertise to enable others to improve performance and fulfil personal potential.

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