Contact Centre Outbound Sales Agent

Position : Contact Centre Outbound Sales Agent (Line 2)

Location : Cape Town Western Cape

Overall Purpose of the Job :

The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customers requirement and in line with the Companys standard operating procedures with the main focus on ensuring maximum customer retention.

Minimum Qualifications and Experience :

• Matric / Grade 12
• Computer Literate (full MS Office Packages)
• A minimum of 3years sales and lead generating experience in a call centre environment
• Knowledge of the security industry beneficial

Main Duties and Responsibilities :

Behavioral Competencies :

Customer focus

Ability to adapt to change

Understanding others

Written communication

Listening

Drive for results

Decision Quality

Professionalism

Informing and communicating

Service excellence

Problem solving

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.

Required Experience :

Junior IC

Key Skills

Corrosion Inspection,Correspondent,Data Entry Operation,Elevator Maintenance,AC Maintenance,Jboss

Employment Type : Full-Time

Experience : years

Vacancy : 1