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Contracts Manager
LMP RECRUITJohannesburg, South Africa30+ days ago
Job descriptionMonitor dispatch of products / delivery against targets Customer backordered parts follow ups daily Following up on quoting on additional work required as applicable, from the job cards / service reports after every service and repair has been carried out Track, analyse and report metrics or client service levels Ensure the successful landing of new clients Carry out random inspections on customers equipment after service and repairs have been completed check up on Technician work quality and difficult repairs Collect monthly excess hours Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the Management team Manage the quality of Product Support services and liaise with Rental / Short Term Rentals (STR) team Ensure compliance of support delivery and case resolution with stated service level agreements (SLAs) Submitting weekly reports Servicing of maintenance and chargeable customers Resolve / assist in the resolution of disputes with customers subcontractors on site Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently Ensure variances in scope during project delivery are dealt with in accordance with an agreed procedure and company objectives are met Lead and direct all the major contracts under the service of support area Attend to warranties
Skills required
- A trade-related qualification, with at least 5 years experience in forklift industry / Appropriate Business Administration qualification
- A solid capital equipment servicing background with experience on senior management level / experience in Service Management, working specifically on Industrial Equipment
- Firm knowledge of company policies and procedures
- Track record with customer retention and major accounts
Duties
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Manager Contract • Johannesburg, South Africa