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Lead Coordinator -

Lead Coordinator -

SomewhereWorkFromHome, Western Cape, South Africa
3 days ago
Job description

Lead Coordinator

Location : Remote (South Africa) Supporting U.S. (St. Louis MO) operations

Compensation : $1800 - $2200 USD / month (career professional senior-level)

Industry : Hospitality / Catering / Event Management

Schedule : Full-Time Monday Friday 3PM - 11PM SAST (aligned to U.S. Central Time)

About the Company

We are St. Louis premier boutique caterer event producer and venue managerspecializing in creating memorable chef-driven experiences through locally sourced menus and curated venues across the region. With over 15 years of culinary excellence we transform weddings corporate events and private gatherings into extraordinary customized moments.

Our full-service offerings include catering dcor bar services (via our Cocktail Canvas program) venue management and event production with strategic marketing and contingency planning. Weve been featured in Better Homes and Gardens Brides Magazine The Knot Fox 2 News BizBash and more.

About the Role

As Lead Coordinator you will be the first point of contact for 200 monthly client inquiries across 5 owned venues and 3 affiliate properties. Your role is to ensure every inquiry receives a polished timely response (target : within 30 minutes) coordinate venue tours and guide prospects through the sales cycle to signed contracts and deposits.

This position requires a career professional with an ownership mentalitysomeone who thrives in a fast-paced client-facing environment and can balance responsiveness with precision. Youll work across multiple CRMs adapt communication to different client types (wedding couples corporate clients professional planners) and ensure seamless handoffs to the events team.

Key Responsibilities

  • Inquiry Management : Handle 200 inbound monthly inquiries from email, website, and CRM platforms; maintain timely and polished responses.
  • Venue Tours : Schedule and coordinate tours across 5 owned venues and 3 affiliates, tailoring the experience to client needs.
  • Proposal Development : Gather event details, prepare proposals, and ensure offerings (catering dcor bar services) reflect brand standards.
  • Sales Funnel Management : Track and follow up with leads in CRMs (Everbridal for consumer, Triple Seat for core); move them toward signed contracts and deposits.
  • Client Segmentation : Adapt communication style for wedding clients, corporate accounts and professional planners.
  • Handoff to Events Team : Provide full documentation for booked clients to ensure flawless execution.
  • Reporting & Metrics : Maintain accurate CRM records, monitor inquiry-to-booking conversion rates and report on pipeline health.
  • Process Optimization : Identify workflow improvements in lead response, proposal creation and scheduling; document SOPs for consistency.

Qualifications

  • Experience : 47 years in a senior coordination sales support or client-facing role in hospitality / events / venue management.
  • Communication : Outstanding written and spoken English; ability to engage with diverse client types professionally.
  • Technical Skills : Proficiency with CRMs ( Nice-to-have : Everbridal Triple Seat or similar) MS Office and digital scheduling tools.
  • Ownership Mentality : Career professional with a proactive accountable approach to client service and workflow management.
  • Organized & Detail-Oriented : Proven ability to manage high-volume inquiries while maintaining accuracy and responsiveness.

    • Perks

  • Be part of a boutique hospitality brand with award-winning recognition.
  • Collaborate across catering, bar, dcor and event production teams.
  • Influence client experience workflows and play a critical role in revenue growth.
  • Exposure to high-profile events across weddings, corporate and private sectors.

    • Required Experience : IC

    Key Skills

    Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 1800 - 2200

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    Coordinator • WorkFromHome, Western Cape, South Africa