One of the TOP banks in S.A. are seeking Fraud Detection Agents / Collections agents to work as Call centre Agents on a 3-month contract in Sandton.
Qualifications and experience :
- Must have fraud detection experience in banking sector of no less than 4 years' recent experience
- Matric
- Relevant qualification
- Clear criminal and credit record
- Excellent English communication
- Willing to work at the office Mondays to Fridays, alternate Saturdays and Public holidays
- Shift work
- Own Reliable transport
Key skills : - Analytical
- Attention to detail
- Customer orientated
- Investigation
Key performance areas :
Attend to incoming callsDetect and report online / digital fraud / ATM fraudEngage with customer regarding suspicious account fraudClosing customer accountsUnblock customer accounts