Job title : Senior Manager : Group Forensic Services
Job Location : Western Cape, Cape Town
Deadline : November 13, 2025
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What will you do?
The Senior Manager : Group Forensic Services will have oversight and provide strategic direction to the Group Forensic team so that the team can meet its objectives of responding to incidents of misconduct committed within or against Santam and provide these specialist services across the Group.They will ensure that there is an effective framework which will prevent, detect, investigate and remediate incidents of misconduct and monitor its effectiveness.The incumbent will be a subject matter expert in the Group on all activities linked to the Forensic functions and is regularly consulted on such matters.What will make you successful in this role?
Talent management : To ensure that the Forensic team is properly resourced with diverse specialists who render specific functions to support the Business Integrity strategy within the different disciplinesEffective strategy for Forensic Services : to ensure that that is an effective strategy / framework for the Group Forensic ServicesCreating and maintain a whistle-blowing culture : to ensure that there is a complainant driven whistle-blowing platform to receive allegations of misconduct which is aligned to legislative requirementsIntegrating technology as an enabler in the Forensic process : Identifying opportunities to optimise the team’s output by utilising technology as a toolSupporting SAS Fraud Framework : Contributing to the implementation and refinement of the SAS Fraud FrameworkKnowledge management projects : Ensuring that there are appropriate platforms in place for knowledge sharing to business by reporting and creating awareness on insurance crime trendsPromote governance : ensuring policies are in place to support a positive culture across the GroupEnsure governance alignment across the Group : Review supporting policies for subsidiaries to ensure alignment to SantamMaintain a productive team with accurate measures : Set targets for Forensic team productivity and monitor the achievement of these targets. Processes in place to keep accurate statistics. Reporting to SESCo and management on team productivity and successesDeliver top quality service : Ensure effective quality assurance processes in placeCoaching and mentoring : Provide oversight and guidance on complex insurance crime investigationsBuilding and maintaining collaborative and meaningful partnerships : Participate and contribute to industry relevant bodiesEffective stakeholder engagement : Framework in place to support stakeholder management both internal and externalBest practices : Conducting research to ensure that the Forensic function has methodologies and practices which are aligned to industry and / or international best practicesQualification and Experience
Masters in Forensic InvestigationMasters in Law or LLBProfessional designation as CFE (Certified Fraud Examiner); FP(SA) (Forensic Practitioner)Experience in leading and managing forensic investigation teams (10-15 years)Experience in the investigation of commercial crime cases namely fraud and corruption (10-15 years)Good understanding and working knowledge of law enforcement processes from investigation to prosecution (10-15 years)Experience in criminal and civil litigation processes (3-5 years)Experience in conducting cyber related investigations (10-15 years)Drafting and reviewing of governance policies (corruption, fraud, fraud response plan, whistle-blower) and reports (10-15 years)Implementation whistle-blowing platformsExploiting technology as a tool to proactively manage fraud & corruption (5-10 years)General insurance experience (5-10 years)Computer literate (3-5 years)Ability develop tools to measure, track and report on investigation, ethics and intelligence productivity (3-5 years)Experience in engaging and briefing subject matter experts (3-5 years)Law / Legal jobs