OM Bank - Site Reliability Engineer

Old MutualZA

13 days ago

Job description

Job title : OM Bank - Site Reliability Engineer

Job Location : Gauteng, Cape Town

Deadline : January 30, 2026

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Job Description

OM Bank is currently looking for a site reliability engineer to join OM Bank platform team. The candidate will be responsible for maintaining the OM Bank platform, including first line support for the platform’s technical services and managing service outages through the incident management process.

KEY RESULT AREAS

First line support for all services that comprise the platform

Managing the incident management process for production incidents including detection, triaging, resolve and driving continuous improvements

Maintain the production readiness score card defined in terraform to ensure checks are working as expected and responsible for adding new checks to the scorecard workflow

Creating and maintaining monitors in datadog that improve observability across the platform

Engagement with the wider OM Bank product and build team to ensure alignment to the observability standards defined by the platform team

Designing and implementing enhancements to the platform that contribute towards reducing MTTR (mean time to recovery)

Designing and implementing automation initiatives including self-service capabilities

Implementing Service Level Indicators & Objectives for the platform

Implementing and maintaining datadog dashboards for the platform

Defining and maintaining baseline monitors to be used by product teams

Maintaining the observability repository that contains all service definitions and observability related configurations

Maintaining the feature flagging repository containing all feature flagging definition for product teams

Maintaining Pager Duty definitions and overall administration

Fine tuning monitors to ensure alerts are triggered appropriately

Leading an action center during a production incident, fostering collaboration across the bank to resolve the outage

Advising product and platform on engineering best practices to ensure services are built with observability and scalability from the start

Maintaining overall platform health by monitoring key metrics

Maintaining and extending the SRE API written in python and deploy to Kubernetes

ROLE REQUIREMENTS

Bachelor’s degree in computer science, electrical or electronic engineering, Information Technology, or relevant field

7+ years of software and platform engineering experience building and supporting scalable services

3-5 years experience in writing infrastructure as code (Terraform, AWS CDK, Cloudformation)

Solid experience using observability platforms like Datadog

Experience with microservices architecture and Restful API

Solid Kubernetes experiencing displaying end to end deployment and maintenance of clusters including designing and building infrastructure as code required to deploy the cluster and required cloud resources that support the cluster

Experience with Kubernetes custom resource management and deployment

Solid experiencing deploying Kubernetes resources using Helm Charts

Experience in fine tuning Kubernetes HPA configs

Moderate experience using go / python programming language

Solid experience using GitOps and general git based operations

Solid infrastructure as code background displaying experience in designing, implementing and maintaining IAC design patterns that manage large scale cloud environment.

Solid AWS experience, displaying advanced understanding of cloud architecture and maintaining distributed systems

Experience maintaining queuing systems like AWS SQS and event streaming platforms like Kafka

Experience supporting mobile applications

Skills

Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

Business Insight

Collaborates

Courage

Cultivates Innovation

Decision Quality

Drives Results

Ensures Accountability

Manages Complexity

Closing Date

01 November 2025

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