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Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote

Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote

ISTA SolutionsWorkFromHome, Western Cape, South Africa
30+ days ago
Job type
  • Remote
Job description

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients\' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours

30 hours per week (SAST) :

  • Sunday : 11 : 00 PM - 5 : 00 AM
  • Monday : 11 : 00 PM - 5 : 00 AM
  • Friday : 12 : 00 PM - 3 : 00 PM and 11 : 00 PM - 5 : 00 AM (split shift)
  • Saturday : 2 : 00 PM - 11 : 00 PM
  • (Tuesdays, Wednesdays, and Thursdays are off days)

Job Functions / Responsibilities

  • Appointment Coordination : Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
  • Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns
  • Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
  • Home Care Coordination : Collaborate with home care teams to ensure patient needs are met and appointments are scheduled on time
  • Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
  • Data Entry : Input and update patient information in the scheduling system with precision and attention to detail
  • Compliance : Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws
  • Requirements

  • 1 - 2 years\' experience in scheduling and coordination, preferably within a healthcare or home care service
  • Exceptional communication skills
  • Must be able to prioritize and multitask in a fast-paced environment
  • Strong attention to detail and organized
  • Problem solver
  • Must be proficient in Microsoft Office
  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
  • Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered
  • If you are not contacted within 14 working days, please consider your application unsuccessful.

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    Coordinator • WorkFromHome, Western Cape, South Africa

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