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Tenant Find - Team Coordinator (Remote)

Tenant Find - Team Coordinator (Remote)

VA CentralWorkFromHome, Mpumalanga, South Africa
2 days ago
Job type
  • Remote
Job description

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We’re looking for an experienced and proactive Team Coordinator to support our client’s Tenant Find team in the real estate sector. You’ll lead a team of 5–7 Lettings Negotiators, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment. You’ll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3–5 years of management experience in tenant find, including direct experience as a Lettings Negotiator.

Your Day-to-Day

40% – Operational Support

  • Handle complex or unclear cases
  • Resolve bottlenecks and support workload peaks
  • Provide second-eye reviews and direct assistance to team members

40% – Team Management & Development

  • Manage 3–5 Lettings Negotiators (scaling up to 8–10 within next 3-6 months)
  • Deliver training and product / regulatory updates
  • Run performance reviews, provide coaching, and support career development

    • 20% – Process & Continuous Improvement

  • Contribute to Central Operations process improvements
  • Update or create training materials
  • Suggest and implement standardisation and efficiency improvements
  • Analyse team metrics and KPIs

    • What We\'re Looking For

  • 3-5+ years of team management experience in real estate, ideally in the UK market and with a focus on tenant find
  • Hands-on experience as a Lettings Negotiator or similar role
  • Strong understanding of UK residential lettings regulations
  • Proven ability to build and manage small teams (3–5 people), ideally in a remote or distributed setup
  • Adaptable and quick to learn in a tech-driven, fast-changing environment
  • Strong process-thinking mindset; able to identify, document, and implement operational improvements
  • Clear and confident communicator, both written and verbal, with stakeholders at all levels

    • Hardware Requirements

  • Own laptop or computer with webcam and headphones
  • VOIP-compatible headset
  • Installed antivirus software
  • Backup battery / UPS for power continuity

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Sales and Management

    • Industries

  • Staffing and Recruiting

    • We’re not sharing any referral bonuses or site-only notices here.

    Notes : This description reflects the responsibilities and qualifications for the Team Coordinator role in Tenant Find within real estate, focusing on team leadership, operational support, process improvement, and regulatory knowledge.

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    Coordinator • WorkFromHome, Mpumalanga, South Africa