Hospitality Operations Administrator

University of Fort HareStellenbosch, Western Cape, South Africa

3 days ago

Job description

Hospitality Operations Administrator

Stellenbosch : A prestigious hospitality destination in the Cape Winelands is seeking to employ an organised, service-driven Hospitality Operations Administrator to join their dynamic team.

Purpose of the Role : To provide efficient administrative and operational support across the Restaurant, Boutique, and Guest House divisions of the Estate. The role requires strong organisational ability, attention to detail, and effective communication to ensure smooth daily coordination within a luxury hospitality environment.

Key Responsibilities

(Office | Restaurant | Financial | Boutique | Guest House Administration)

General Administration & Communication

Maintain an in-depth knowledge of the Estate, its offerings, and wine portfolio
Manage reception duties, including email correspondence, call screening, and guest or client enquiries
Coordinate diaries, meetings, and the driver delivery / collection schedule
Prepare and distribute internal communication, notices, and updates
Oversee office supplies, consumables, and general upkeep
Maintain and update departmental records, SOPs, and information on the shared server

Restaurant Administration

Handle restaurant reservations and ensure accurate communication of bookings and special requirements

Compile and circulate function sheets for internal coordination

Support hospitality events and assist with updates on digital dining platforms

Load special events and relevant details on Dineplan

Financial & Boutique Administration

Process POS transactions, reconcile weekly cash-ups, and manage petty cash and deposits

Prepare supplier consignment reports and submit invoices to Accounts

Train boutique staff on POS, product knowledge, and service standards

Conduct stock counts, monitor levels, and process supplier orders

Maintain and update product and pricing information on Micros

Guest House Administration

Coordinate bookings and guest communications with Events and Perfect Hideaways

Ensure reservation details are accurately captured and managed

Arrange purchasing of amenities and oversee property readiness prior to guest arrivals

Conduct check-in and check-out procedures and manage inventories

Report maintenance issues or damages promptly

Criteria

Proven administrative experience within a hospitality or luxury environment

Excellent organisational and communication skills

Strong attention to detail and confidentiality in handling information

Ability to multitask and work effectively under pressure

Proficiency in MS Office, POS systems (Micros), and reservation platforms

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Administrator • Stellenbosch, Western Cape, South Africa