Contracts Manager (Inland)

Duties & Responsibilities

Operations and Service Delivery :

• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules / job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff equipment billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Effective use and updating of electronic application / tools issued by the company.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you.
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.

Communication :

Labour Management :

Health and Safety :

Unit Finances :

General :

Required Experience :

Manager

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Employment Type : Contract

Experience : years

Vacancy : 1