Client Success Manager

Quest : Client Success Manager

Location : Kempton Park, Gauteng, South Africa

Adcorp Group is a leading workforce solutions company dedicated to growing people, businesses and economies through connections that unlock potential. This role is part of our mission to deliver exceptional client success and operational excellence.

Our Values

• Teamwork : Our values guide how we work, who we hire, and the impact we make.
• Respect : We respect the feelings, wishes, rights and traditions of our workforce, candidates, clients, communities, and the environment.
• Customer Centricity : We anticipate our customers’ needs and deliver excellent experiences.
• Agility : We act with speed and flexibility to ever-changing conditions.
• Diversity & Inclusion : We welcome and embrace a diverse range of people, perspectives, and ideas.

Duties & Responsibilities

Operational and Payroll Management

Oversee end‑to‑end admin and payroll processes, ensuring data accuracy, timely reporting, and compliance with legislative and governance requirements. Manage client invoicing, follow‑ups, and query resolution with finance teams. Monitor financial performance and maintain cost control within operational parameters.

Client and Team Coordination

Act as the key link between clients and internal teams by managing job requisitions, briefing sessions, staffing requirements, and maintaining strong client relationships through engagement and service excellence. Understand and anticipate client needs to deliver tailored, value‑driven workforce solutions and drive customer satisfaction and partnership growth.

Workforce Planning and Compliance

Manage daily staffing levels, timekeeping, inductions, and transport logistics while ensuring adherence to Service Level Agreements, safety protocols, and operational efficiency. Lead, coach, and develop teams, manage employee relations, disciplinary actions, and compliance with labour legislation, promoting continuous learning and development.

Desired Experience & Qualification

Employment Details

Senior level : Not applicable

Employment type : Full‑time

Job function : Sales and Business Development

Industries : Staffing and Recruiting, Business Consulting and Services

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