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Manager, Facilities Management Operations, Cape Town and Port Elizabeth

Standard Bank GroupZA

9 days ago

Job description

Job title : Manager, Facilities Management Operations, Cape Town and Port Elizabeth

Job Location : Eastern Cape, Cape Town

Deadline : October 19, 2025

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Qualifications

National Degree in Facilities Management and Hospitality Management.

Accreditation with Green Build Council South Africa (Accredited Professional – New and / or Existing Builds.

Accreditation with SAFMA – South African Facilities Management Association (Accredited Facilities Professional (AFP)

Three-year FM certification or qualification.

Experience Required :

Collaborate with the RES value-chain to ensure seamless service delivery. Monitor and improve client satisfaction through surveys, feedback loops, and service audits Engagement & Interaction : Frequency and quality of client interactions across managed sites.

Resolving client complaints by restoring trust, protecting relationships, and turning a negative moment into a positive experience.

Act as a strategic partner to Business Units to understand their space, service, and operational needs. Participate in workplace strategy planning, ensuring facilities support evolving hybrid work models, employee wellness, and productivity.

Coordinate with IT and security teams to ensure seamless integration of building systems, access control, and smart technologies.

Additional Information

Key Responsibilities :

Develop and implement long-term facilities strategies aligned with the business objectives and ensures provision of soft services e.g. cleaning, hygiene, pest control, office plants, garden landscaping, parking management, mail and courier management, confidential document shredding, waste management, wellness centers, hospitality and building fabric maintenance services to clients in the managed site / s,

Execution to be undertaken through the bank’s specialist Direct and Outsourced Business Partners. Serve as the primary liaison with senior leadership, stakeholders, and external partners. . Act as the Assistant to the 16.2 Assistant, Health and Safety Representative for the RES Commercial managed building. Support and implement Emergency Preparedness, Business Resilience Operating Standards, Information Risk and Incident Management.

Monitor and manage risks related to Health, Safety & Environmental (HSE) Compliance : Implement corrective and preventive actions (ensuring all incidents are captured withing 48 hours and review and apply learning). Promote a culture of safety through training, signage, and regular safety drills and business Continuity & Emergency Preparedness : Support Business Continuity Plans (BCPs) and Emergency Response Plans (ERPs) for the managed building. Ensure the building Call Tree structure / contact details are updated at all times.

Oversee the full lifecycle of vendor and contractor agreements—from selection and negotiation to renewal and termination

Define and enforce SLAs for all managed outsourced services. Monitor contract performance and conduct regular audits and reviews. Identify opportunities for improved efficiency and ensure cost-effectiveness. Act as the escalation point for contractor-related issues. Build strong, collaborative relationships with key service providers

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Cape Town Cape • ZA