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Hotel IT Technician

Hotel IT Technician

Hospitality HireCape Town, South Africa
30+ days ago
Job description

We are seeking a skilled Hotel IT Technician to join the Facilities & Operations team, ensuring seamless IT operations across the property. The successful candidate will provide technical support, maintain hotel systems, and assist with network and software projects, enabling all departments to operate efficiently.

Critical Criteria (Requirements)

  • National Diploma or equivalent in Information Technology, Computer Science, or related field
  • Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) advantageous
  • Minimum 23 years experience in IT support, preferably in hospitality or commercial environments
  • Experience with Opera or other PMS essential
  • Proficiency in network administration, system troubleshooting, and user support
  • Strong problem-solving, analytical, and communication skills
  • Ability to work independently and as part of a team
  • South African citizen with a valid ID

Key Competencies

🔹 Technical Expertise Solid understanding of IT systems, hardware, software, and network infrastructure

🔹 Problem Solving Efficiently identifies and resolves IT issues to minimize downtime

🔹 Attention to Detail Maintains accurate records of incidents, solutions, and configurations

🔹 Collaboration & Support Provides guidance to staff and supports multiple departments with IT solutions

🔹 Compliance & Security Ensures systems are secure and compliant with data protection and company policies

Duties & Responsibilities

  • Provide day-to-day technical support to all hotel departments, including Front Office, F&B, and back-office operations
  • Troubleshoot hardware, software, and network issues to ensure minimal downtime
  • Assist with setup, maintenance, and upgrades of computers, printers, and other IT equipment
  • Monitor, maintain, and update network infrastructure, Wi-Fi, and server systems
  • Install, configure, and upgrade software applications as required
  • Support PMS (Opera or other systems) and troubleshoot integration issues with POS, F&B, and other hotel systems
  • Assist with IT-related projects, system upgrades, and new technology implementations
  • Coordinate with external vendors for specialized support and maintenance
  • Provide guidance and training to hotel staff on IT systems, software, and best practices
  • Maintain accurate documentation of IT incidents, solutions, configurations, and create basic user manuals where needed
  • Monitor IT security protocols, antivirus, and firewall compliance; report risks or breaches to management
  • Uphold the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

    • Package on Offer

  • Basic salary (TBA)
  • 50 / 50 contribution to provident fund
  • Company contribution to medical aid

    • Important Application Notes

  • Must hold a valid South African ID
  • Only candidates with relevant IT and hospitality experience will be shortlisted
  • Ensure your CV is 100% updated
  • All applicants will attend a virtual introduction interview
  • Recruitment aligns with the companys Employment Equity Plan

    • About the Hotel

    The hotel is on a journey to be considered a true luxury destination.

    Our purpose : to create and inspire memorable experiences.

    Our vision : to become Cape Towns most loved hotel.

    Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the property offers stylish rooms, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event facilities. The hotel provides an iconic working environment where excellence meets opportunity.

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    It Technician • Cape Town, South Africa