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CRM Systems Analyst

CRM Systems Analyst

People SourceJohannesburg, South Africa
30+ days ago
Job description

This role will manage the design and maintenance of the CRM / Creator, ensuring that workflows, fields, and automations align with both business and client needs.

Key Responsibilities :

  • Design and maintain CRM structure (fields, modules, workflows).
  • Translate project needs into layouts and processes.
  • Build workflow automations.
  • Support integration projects (API logic, supplier briefs).
  • Document system architecture and maintain alignment with analytics.

Skills Needed :

  • Zoho or PowerBI CRM & Creator
  • Workflow logic
  • API basics & integration knowledge (e.g., RESTful API, JSON, webhooks)
  • System architecture documentation
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