Field Service Supervisor (InVitro Diagnostics) Gauteng.

Overview

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Bring More to Life. Make a Measurable Difference. Are you ready to accelerate your potential and drive real-world impact in life sciences, diagnostics, and biotechnology?

At Beckman Coulter Diagnostics , part of the global science and technology leader Danaher , we are united by a powerful purpose : to innovate for life . Our work saves lives every day—and we’re committed to making every result count.

In our inclusive culture, your unique perspective and contributions truly matter. And through the Danaher Business System (DBS) —our proprietary platform for continuous improvement—you’ll be empowered to transform ideas into meaningful results at the speed of life.

About Us

For over 90 years, Beckman Coulter Diagnostics has redefined the role of the clinical lab in improving patient outcomes. From pioneering innovation in sample analysis to enabling more confident and efficient clinical decisions, our instruments support over 1 million tests per hour globally —serving more than 1.2 billion patients and 3 million clinicians every year.

Whether it’s identifying the next breakthrough or ensuring fast, reliable diagnostics, we empower healthcare professionals to deliver the best care possible.

Your Role : Leadership at the Frontline of Service Excellence

As Field Service Supervisor , you will lead a talented team of Field Service Engineers across both Clinical Diagnostics and Life Sciences Research (LSR) disciplines. This leadership role is pivotal in ensuring operational excellence, regulatory compliance, and exceptional customer service across multiple provinces. You’ll also champion DBS tools such as Danaher Problem Solving Process (PSP) and Daily Management (DM) to foster a culture of high performance and continuous improvement.

Reporting to the Group Services Manager – South Africa , you’ll be based in Gauteng, operating remotely across the region.

What You’ll Do

• Lead and develop a high-performing field service team, ensuring timely, high-quality support across the territory.
• Manage service documentation and compliance with ISO standards and regulatory requirements.
• Drive customer satisfaction by resolving escalated technical issues and fostering trusted relationships.
• Monitor KPIs and performance metrics to ensure goals are met and improvements are sustained.
• Own departmental planning, budgeting, and resource allocation for field service operations.
• Implement and champion Danaher’s PSP and DBS methodologies for operational excellence.
• Participate in staffing decisions, coaching, and performance development.
• Ensure timely execution of Preventive Maintenance (PM) and Modification (Mod) schedules.
• Provide regular reports to management and escalate critical issues proactively.

What You Bring

Essential Qualifications :

Preferred Skills

Logistics & Travel

What We Offer

Ready to lead where diagnostics meet impact? Join Beckman Coulter Diagnostics and help shape the future of healthcare—one solution, one patient, and one team at a time.

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