Risk & Compliance Assistant Manager (BPO / Contact Center)

Our Identity :

At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Responsibilities :

• Conducting Internal Audits basis security requirements and certifications like ISO 27001, etc.
• Comply with local Data Protection requirements
• Perform ︁︀routine audits to validate Contract compliance
• Deploy various certifications for the entity e.g. ISO 27001, PCI DSS, etc.
• Interact with various teams and functions and able to close Audit gaps
• Provide awareness trainings on Data Privacy & Information Security
• Able to independently conduct Fraud investigation and prepare a report
• Conduct annual process Risk Assessments and work on mitigation plans

Knowledge, Skills, Other Abilities :

Relevant Experience & Desired Education :

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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