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Team Leader, Cash (Level 1)

Team Leader, Cash (Level 1)

Standard Bank GroupCape Town, ZA
2 days ago
Job description

Job title : Team Leader, Cash (Level 1)

Job Location : Western Cape, Cape Town

Deadline : October 26, 2025

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Job Description

  • To oversee all cash (including forex) matters (e.g., Cash Consultant II and / or ATMs) for a Point / s of Representation (POR / s) within client experience, product and laid down requirements.

    • Specific responsibilities include :

  • Team Leadership & Performance Management : Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
  • Cash & Forex Operations Oversight : Oversee all cash functions including ATM / ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
  • Risk, Compliance & Governance : Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
  • Operational Efficiency & Client Experience : Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.

    • Qualifications

  • National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
  • FAIS-aligned qualification (where applicable) will be advantageous.
  • Additional certifications in cash management, ATM / forex operations, or risk and compliance will be beneficial.

    • Experience Required

  • 4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
  • 2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
  • Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
  • Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.
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    Team Leader • Cape Town, ZA