Service Coordinator

Duties

• Handling of incoming service-related phone calls
• Booking of service jobs, call, etc. between the reseller, end user and the Technicians
• Updating, uploading job cards and management of the service software GoCanvas
• Updatng and uploading of customers details on CRM package Bluewave
• Generating quotations and invoices on Sage Business
• Liaise between other staff in regards to accounts, sales leads or other information
• Arrange and coordinate employees, parts, equipment etc. to site
• Communicate and delegate info on safety files to the Safety Officer or third-party Coordinator
• Liaise with internal staff to ensure general messages are passed on and attended to by the respective staff when necessary
• Assist with building a transferable system / process for the Service department
• Stay current with new technology / software or systems that may improve service delivery or business related matters