French Customer Service Agent

Job Description :

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities :

Customer service engagement via incoming calls and respond to email queries

Managing reservation, special requests, and complaints from customers via the website

Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements

A matric certificate or equivalent qualification

Good command of the French & English (verbal & written)

Passionate about customer service

Strong analytical and problem-solving skills

Webchat experience advantageous A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound / outbound contact center experience