Consultant, Client Service Centre

Overview

Business Segment : Personal & Private Banking

Location : ZA, GP, Johannesburg, 30 Baker Street

To provide an efficient and technically proficient administrative support function to the Relationship team. Proactively providing a fulfilment based transactional banking service. To support the Client Services Manager in meeting internal and external client expectations by ensuring service levels are maintained. Ensure strict compliance with laid-down policies and procedures within the Risk Management Framework. To also understand the risks associated with the handling of client information

Qualifications

First Degree Banking

Experience Required

• Experience using systems such as Customer 1st, CPS, and Mobiusto manage client interactions and banking processes.
• Minimum of 1–2 years in a customer-facing role, preferably within banking or financial services.
• Familiarity with handling client queries across multiple platforms (e.g., phone, email, chat).
• Demonstrated ability to resolve customer issues efficiently and escalate when necessary.
• Exposure to Salesforce or similar CRM tools is advantageous.

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