Call Centre Consultant

MPOWERPretoria, Gauteng, South Africa

2 days ago

Job description

Overview

The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers.

Qualifications and Experience

Grade 12
Call Centre or telesales certification
In-depth knowledge of consumer behavior
Talented professional
Proven experience in a sales related role
Minimum 5 years experience in telesales

Skills and Knowledge

Natural ability for customer focus

Product knowledge (In-house training)

Demonstrates interpersonal skills to engage with customers effectively

Professional verbal communication skills

Strong attentiveness and listening skills

Strong persuasion and negotiation capability

Ability to multitask and operate under pressure to meet lead times

Quick thinker

Highly focused and target driven

High level diligence with meticulous attention to detail

Excellent problem-solving

Polite, personable and friendly tone of voice

Basic user of Microsoft Office (Excel, Word, Outlook)

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Call Centre • Pretoria, Gauteng, South Africa

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