Healthcare Compliance Coordinator (ABA Therapy) - EST hours (Remote)

Overview

STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs. This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform. The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

Responsibilities

• Daily Monitoring : Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
• Staff Follow-Up : Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. Utilize existing email templates for consistency.
• Issue Resolution : Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
• Documentation : Maintain accurate records of follow-up communications and outcomes.
• Relationship Management : Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Requirements

Preferred Skills

If you are not contacted within 14 working days, please consider your application unsuccessful.

Job Details

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