Pet Insurance Claims Consultant

Pet Insurance Claims Consultant | Qualified Vet Nurse Required

Are you a qualified veterinary nurse with a passion for pets and people? Join us as we launch an exciting new pet insurance brand in Australia. We’re on the lookout for compassionate, detail-oriented Pet Claims Consultants to help us deliver exceptional service to pet parents across Australia.

About The Role

As a Claims Consultant, you’ll be at the heart of our customer experience—supporting pet owners during some of their most vulnerable moments. You’ll assess claims with empathy and accuracy, ensuring a smooth and transparent process from start to finish. This is more than just a job—it’s a chance to be part of something meaningful, helping pets live healthier, happier lives.

Key Responsibilities

• Review and process pet insurance claims with precision and care.
• Assess veterinary documentation to determine eligibility under policy guidelines.
• Make informed decisions on approvals, partial payments, or rejections.
• Identify and escalate potential fraud.
• Negotiate claim costs where appropriate.

Customer and Stakeholder Support

Documentation and Compliance

Working Hours

This role supports the Australian market and requires flexibility to work semi-aligned with Australian business hours.

Monday to Friday : 06 : 00 – 15 : 00

These hours are subject to change based on business needs and daylight savings.

Why Join Us?

You’ll be part of a purpose-driven team committed to protecting the health and wellbeing of pets across Australia. We offer a supportive, collaborative environment where empathy, integrity, and service excellence are at the core of everything we do.

Ready to Apply?

If you're a qualified vet nurse ready to make a difference in the lives of pets and their people, we’d love to hear from you!

Essential

What You’ll Need to Succeed

Desirable

Location : George, Western Cape, South Africa

Remuneration : market-related

Job level : Mid

Type : Permanent

Company : Badger Holdings

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