Job title : Consultant : Quality Assurance and Insights
Job Location : Gauteng, Johannesburg
Deadline : November 06, 2025
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Purpose Statement
To champion quality and operational excellence by leveraging technology, automation, and insights. This role identifies improvement opportunities, collaborates with stakeholders to implement change, and continuously monitors impact—ensuring that processes, systems, and service delivery evolve to meet business needs in a fast-paced, high-performance environment.Experience
Min :
3-5yrs experience as a quality analyst / quality assurance in a client service environment.Experience of collaboration across multiple and diverse teams.Project and change management experienceIdeal :
Amazon connect, Sales Force and Speech analytics experienceQualifications (Minimum)
Grade 12 National Certificate / VocationalQualifications (Ideal or Preferred)
Bachelor's Degree in Business Engineering or Business AdministrationA relevant tertiary qualification in Quality ManagementKnowledge
Min :
Deep and broad knowledge of the business area and specific domain, function or department.Quality management systems, tools and methodologiesData analysis and interpretationFundamentals of behaviour changeChange management methods, practices and toolsUnderstanding of requirements, specifications and technical designProject management methodologySkills
Analytical SkillsAttention to DetailChange Management SkillsCommunications SkillsInterpersonal & Relationship management SkillsProblem solving skillsProject Management Skills (Methodolgy Specific)Administrative / Management jobs