Talent.com
This job offer is not available in your country.
Consultant : Quality Assurance and Insights

Consultant : Quality Assurance and Insights

Capitec BankJohannesburg, ZA
30+ days ago
Job description

Job title : Consultant : Quality Assurance and Insights

Job Location : Gauteng, Johannesburg

Deadline : November 06, 2025

Quick Recommended Links

  • Jobs by Location
  • Job by industries

Purpose Statement

  • To champion quality and operational excellence by leveraging technology, automation, and insights. This role identifies improvement opportunities, collaborates with stakeholders to implement change, and continuously monitors impact—ensuring that processes, systems, and service delivery evolve to meet business needs in a fast-paced, high-performance environment.

    • Experience

    Min :

  • 3-5yrs experience as a quality analyst / quality assurance in a client service environment.
  • Experience of collaboration across multiple and diverse teams.
  • Project and change management experience

    • Ideal :

  • Amazon connect, Sales Force and Speech analytics experience

    • Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

    • Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Business Engineering or Business Administration
  • A relevant tertiary qualification in Quality Management

    • Knowledge

    Min :

  • Deep and broad knowledge of the business area and specific domain, function or department.
  • Quality management systems, tools and methodologies
  • Data analysis and interpretation
  • Fundamentals of behaviour change
  • Change management methods, practices and tools
  • Understanding of requirements, specifications and technical design
  • Project management methodology

    • Skills

  • Analytical Skills
  • Attention to Detail
  • Change Management Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Problem solving skills
  • Project Management Skills (Methodolgy Specific)
  • Administrative / Management  jobs
    • Create a job alert for this search

    Consultant Quality Assurance • Johannesburg, ZA