Customer Support Agent - Cape Town

Leading medical equipment supplier requires an experienced Customer Service Agent to join their team in Cape Town. Individuals who apply must have customer service / order processing experience within the "medical device / medical equipment industry" and experience liaising with hospitals.

Area of Responsibility

• Processing of orders received through Orderwise, Surgicom and email system within our Service Level Agreement of 24 hours.
• Liaises with customers telephonically and on email.
• Dealing with Sales Consultants regarding queries, requests, sales orders, medical kits etc.
• Releasing backorders, should it be requested.
• Sending invoices of consignment orders received to the customer and the Sales Consultant.
• Replace consignment stock used to customer.
• Action movement of stock when collection / delivery was arranged.
• Allocating stock for orders.
• Preparing pro-forma invoices.
• General administrative duties including regular filing.
• Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange.
• Following up on collections and delivery requests.
• Obtaining the necessary approval for credits to be passed.
• Credits and re invoices to be done on the same day.
• Booking out kits if required.
• Assisting with afterhours emergency call if required.
• Removing consignment items invoiced from QWIX.
• Investigating errors on QWIX transfers done by Sales Consultants.
• Checking stock availability for Sales Consultants.
• Applying transfers on QWIX.
• Generating quotes for Midsouth.
• Invoicing Government orders and invoice according to tender pricing.
• Generating ROE list and submitting ROE’s monthly.
• Removing and Invoicing items from WIP.
• C6 Replenishment weekly.

Qualifications

Experience required

Skills and Competencies

Professionalism

Energetic, focuses and committed to get the job done to the best of their ability.

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