CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) SSubs, Cape TownElev8 • Claremont, Western Cape, South Africa
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) SSubs, Cape Town
Elev8 • Claremont, Western Cape, South Africa
30+ days ago
Job descriptionAssist in the rollout of the Buildsmart software for new clients : configuring parameters guiding users coordinating install / training sessions. Conduct training sessions (one-on-one and small groups) for client staff in use of the software. Prepare or adapt training materials user-guides quick-reference sheets. Support the senior consultant in implementation follow-up : checking setups ensuring clients are comfortable helping to optimise workflow. Maintain the support / ticketing system : ensure accurate logging statuses priorities client communications. Report on recurring issues trends in support requests and suggest improvements to internal processes or product. Assist with internal knowledge base updates : capture common questions FAQs best-practice guides for clients. Support simple configurations licence administration user-setup for clients as part of onboarding. Build good rapport with clients understand their business usage of the software and proactively identify opportunities to add value. Communicate clearly with clientsboth technical and non-technical stakeholdersto ensure they understand solutions next steps and system benefits. Work with the senior consultant to ensure clients are properly set up for success (and renewal / ongoing support). Participate in training offered by the company to become proficient in the Buildsmart product its modules and any associated business processes (especially accounting / invoicing debtor / supplier etc). Stay up to date with software releases product enhancements and industry best practices. Seek feedback and continuously improve support / training approach and client documentation. Minimum : Matric (with Accounting as a subject) Relevant tertiary qualification in accounting business or IT advantageous. 1-2 years practical accounting knowledge (debits credits tax cashflow) required. 1-2 years experience in software support or plan management advantageous. Valid drivers licence (own transport advantageous). Sound understanding of accounting principles and financial transaction workflows. Competence in MS Office (especially Excel and Outlook). Basic troubleshooting and system navigation skills. Strong verbal and written communication ; able to explain concepts clearly. Excellent client-service orientation ; calm patient and professional. Strong administrative and organisational discipline; attention to detail. Ability to prioritise tasks and manage multiple client requests concurrently. Confident trainer / facilitator who can adapt to different learner needs. Analytical and problem-solving mindset; able to ask the right questions and think logically. Team player with a willingness to learn and collaborate. Professional demeanour and emotional resilience when dealing with pressured situations or frustrated users.
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) S / Subs Cape Town
R20 000 R25000 Per Month Negotiable on Qualification and Years of relevant experience
Our Client an innovative and high reputable IT Provider is currently in search of a client centric and tech savvy Customer Support Consultant to join their innovative team of professionals.
Main Purpose of Role
To provide first- and second-line support to Clients using Buildsmart software to assist in the onboarding and training of new clients during implementation as well as to ensure clients derive full value from the software.
The role will work under the guidance of a senior support consultant and will receive on-the-job training.
Youll gain hands-on experience in client support financial systems and software implementation while working in a supportive environment that invests in your learning and career development.
Key Duties & Responsibilities :
Client Support & Issue Resolution :
- Respond to support queries from clients (remote phone e-mail) in a timely and professional manner.
- Log track and monitor client issues / tickets until resolution escalating where appropriate.
- Assist in diagnosing software issues liaising with senior support / technical teams as needed.
- Follow up with clients to ensure satisfaction and closure of the support incident.
- Maintain accurate documentation of support cases outcomes and lessons learned.
Client Training & Implementation Assistance :
Administration & Process Support :
Client Relationship & Value Realisation :
Continuous Learning & Development :
Qualification Skills and Experience Required :
Skills & Competencies :
Technical / Functional :
Soft Skills :
To apply for this role please forward a detailed copy of your CV to Lameez Herborn : and Nicole Spamers :
Required Experience :
Contract
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 12000 - 15000
Create a job alert for this search
Support Consultant • Claremont, Western Cape, South Africa
Similar jobs
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) – S / Subs, Cape Town.R20 000 – R25 000 Per Month Negotiable on Qualification and Years of relevant experience.Our Client, an innova...Show more
Customer Support Associate – Fintech & Digital Payments
Datafin Recruitment • Cape Town, ZA
Job title : Customer Support Associate – Fintech & Digital Payments.Job Location : Western Cape, Cape Town.Provide customer and merchant support related to digital payments.Assist users with paymen...Show more
Last updated: 9 days ago • Promoted
Product Support Graduate
takealot.com • Cape Town, ZA
Job Location : Western Cape, Cape Town.Degree in IT, Computer Science or related field.Strong ability to interpret complex data and extract meaningful insights.
Proficiency in Excel (VLOOKUP, pivot ...Show more
Last updated: 4 days ago • Promoted
Senior Systems Support Engineer (Cape Town)
Frogfoot Networks Ltd • Cape Town, ZA
Job title : Senior Systems Support Engineer (Cape Town).Job Location : Western Cape, Cape Town.Senior Systems Support Engineer.
Information Systems Department.This role is perfect for someone who is...Show more
Last updated: 15 days ago • Promoted
Client Service Consultant
Intelligent Debt Management • Cape Town, ZA
Job title : Client Service Consultant.Job Location : Western Cape, Cape Town.We are looking for a Client Service Consultant to provide support to clients by resolving queries related to debt counse...Show more
Last updated: 22 days ago • Promoted
Customer Support Administrator
The Legends Agency • Cape Town, South Africa
Customer Support Administrator.Work Remotely Supporting a Passionate Community.Customer Service | Remote | R28,000 / month | 11 : 0021 : 00 SAST.
Our client is a dynamic company focused on enhancing gamin...Show more
Last updated: 30+ days ago • Promoted
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) - S / Subs, Cape Town
HR Genie • Claremont, South Africa
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) - S / Subs, Cape Town.R20 000 - R25 000 Per Month Negotiable on Qualification and Years of relevant experience.
Our Client, an innovative and high rep...Show more
Last updated: 30+ days ago • Promoted
Part Time Technical Support Consultant - iStore Constantia, Cape Town
iStore • Cape Town, ZA
Job title : Part Time Technical Support Consultant - iStore Constantia, Cape Town.Job Location : Western Cape, Cape Town.
We are looking for Technicians to join our team in a flexible capacity with ...Show more
Last updated: 28 days ago • Promoted
Customer Support Associate – Fintech & Digital Payments
Datafin IT Recruitment • Cape Town, South Africa
Are you confident, energetic, and eager to gain hands-on work experience in a fast-growing industry?.Our client, a company operating in the.
Provide customer and merchant support related to digital ...Show more
Last updated: 15 days ago • Promoted
Customer Consultant - Claremont
Dis-Chem Pharmacies • Cape Town, ZA
Job title : Customer Consultant - Claremont.Job Location : Western Cape, Cape Town.Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Claremont store.To interact...Show more
Last updated: 30+ days ago • Promoted
Senior Sales Showroom Consultant (Luxury Homeware & Interior Finish) - George Western Cape
Lumina Personnel • Cape Town, South Africa
Job Title : Senior Sales Showroom Consultant .Location : George - Western Cape.Salary : R15 000 Neg (DOE)+Comm & Benefits .
An exciting opportunity is available for a full-time Senior Sales Consultant ...Show more
Last updated: 30+ days ago • Promoted
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) - S / Subs, Cape Town
Labournet • Claremont, City of Cape Town, South Africa
Quick Apply
Last updated: 30+ days ago
Business Support Specialist
Sanlam Group • Cape Town, ZA
Job title : Business Support Specialist.Job Location : Western Cape, Cape Town.The Business Support Specialist will be responsible for providing support to all key business applications and process...Show more
Last updated: 24 days ago • Promoted
Long-Term Insurance Field Sales Consultant
Hire Resolve • Cape Town, ZA
Job title : Long-Term Insurance Field Sales Consultant.Job Location : Western Cape, Cape Town.A leading Insurance company is seeking a dedicated Long-Term Insurance Field Sales Consultant to join t...Show more
Last updated: 23 days ago • Promoted
Customer Service Consultant
Weaver Fintech Ltd • Cape Town, ZA
Job Location : Western Cape, Cape Town.The ideal candidate for this role will be responsible to provide an inbound telephonic and electronic digital service to new and existing customers with a vie...Show more
Last updated: 4 days ago • Promoted
Support Engineer (Callouts) (Somerset West)
Datafin IT Recruitment • Cape Town, South Africa
ARE you the go-to person for solving tech problems? Then a dynamic provider of comprehensive IT solutions with a customer base across South Africa wants you as their next Support Engineer where you...Show more
Last updated: 30+ days ago • Promoted
Customer Support Specialist
The Legends Agency • Cape Town, South Africa
Customer Support Specialist (Remote South Africa-Based).Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week.
This is a customer-facing role supporting both end users and venue...Show more
Last updated: 30+ days ago • Promoted
Support Consultant
Ditto Hire • Cape Town, South Africa
Join the Future of Work with Ditto Hire!.At Ditto Hire, we build the software that helps staffing firms and hiring managers actually.
Our platform is used to find, manage, market, and place top tale...Show more
Last updated: 30+ days ago • Promoted
Sales Consultant
Ozow • Cape Town, ZA
Job Location : Western Cape, Cape Town.We are seeking a motivated and results-driven Sales Consultant to join our Sales team.
As a Sales Executive, you will play a crucial role in driving revenue gr...Show more
Last updated: 30+ days ago • Promoted