CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) SSubs, Cape Town
Elev8Claremont, Western Cape, South Africa5 days ago
Job descriptionAssist in the rollout of the Buildsmart software for new clients : configuring parameters guiding users coordinating install / training sessions. Conduct training sessions (one-on-one and small groups) for client staff in use of the software. Prepare or adapt training materials user-guides quick-reference sheets. Support the senior consultant in implementation follow-up : checking setups ensuring clients are comfortable helping to optimise workflow. Maintain the support / ticketing system : ensure accurate logging statuses priorities client communications. Report on recurring issues trends in support requests and suggest improvements to internal processes or product. Assist with internal knowledge base updates : capture common questions FAQs best-practice guides for clients. Support simple configurations licence administration user-setup for clients as part of onboarding. Build good rapport with clients understand their business usage of the software and proactively identify opportunities to add value. Communicate clearly with clientsboth technical and non-technical stakeholdersto ensure they understand solutions next steps and system benefits. Work with the senior consultant to ensure clients are properly set up for success (and renewal / ongoing support). Participate in training offered by the company to become proficient in the Buildsmart product its modules and any associated business processes (especially accounting / invoicing debtor / supplier etc). Stay up to date with software releases product enhancements and industry best practices. Seek feedback and continuously improve support / training approach and client documentation. Minimum : Matric (with Accounting as a subject) Relevant tertiary qualification in accounting business or IT advantageous. 1-2 years practical accounting knowledge (debits credits tax cashflow) required. 1-2 years experience in software support or plan management advantageous. Valid drivers licence (own transport advantageous). Sound understanding of accounting principles and financial transaction workflows. Competence in MS Office (especially Excel and Outlook). Basic troubleshooting and system navigation skills. Strong verbal and written communication ; able to explain concepts clearly. Excellent client-service orientation ; calm patient and professional. Strong administrative and organisational discipline; attention to detail. Ability to prioritise tasks and manage multiple client requests concurrently. Confident trainer / facilitator who can adapt to different learner needs. Analytical and problem-solving mindset; able to ask the right questions and think logically. Team player with a willingness to learn and collaborate. Professional demeanour and emotional resilience when dealing with pressured situations or frustrated users.
CUSTOMER SUPPORT CONSULTANT (Buildsmart Software) S / Subs Cape Town
R12000 R15000 Per Month Negotiable on Qualification and Years of relevant experience
Our Client an innovative and high reputable IT Provider is currently in search of a client centric and tech savvy Customer Support Consultant to join their innovative team of professionals.
Main Purpose of Role
To provide first- and second-line support to Clients using Buildsmart software to assist in the onboarding and training of new clients during implementation as well as to ensure clients derive full value from the software.
The role will work under the guidance of a senior support consultant and will receive on-the-job training.
Youll gain hands-on experience in client support financial systems and software implementation while working in a supportive environment that invests in your learning and career development.
Key Duties & Responsibilities :
Client Support & Issue Resolution :
- Respond to support queries from clients (remote phone e-mail) in a timely and professional manner.
- Log track and monitor client issues / tickets until resolution escalating where appropriate.
- Assist in diagnosing software issues liaising with senior support / technical teams as needed.
- Follow up with clients to ensure satisfaction and closure of the support incident.
- Maintain accurate documentation of support cases outcomes and lessons learned.
Client Training & Implementation Assistance :
Administration & Process Support :
Client Relationship & Value Realisation :
Continuous Learning & Development :
Qualification Skills and Experience Required :
Skills & Competencies :
Technical / Functional :
Soft Skills :
To apply for this role please forward a detailed copy of your CV to Lameez Herborn :
Required Experience :
Contract
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full-Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 12000 - 15000
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Support Consultant • Claremont, Western Cape, South Africa
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