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Private Service Advisor-1

Private Service Advisor-1

FNB South AfricaJohannesburg, ZA
15 hours ago
Job description

Job title : Private Service Advisor-1

Job Location : Gauteng, Johannesburg

Deadline : October 11, 2025

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Job Description

  • To contribute to a high-performance team by delivering exceptional customer service and fostering meaningful relationships. This role involves proactively engaging with customers to understand their needs, identify growth opportunities, and provide tailored support.
  • Through a commitment to service excellence and personalized interactions, the role directly enhances customer satisfaction and drives the organization’s long-term success and profitability.
  • Proactively engage with clients to deliver service that consistently meets or exceeds expectations.
  • Cultivate a culture of service excellence by building trusted relationships and actively encouraging customer feedback.
  • Achieve Suite CEX targets and uphold high service level standards.
  • Ensure timely and accurate follow-ups, reporting, and documentation following customer interactions.
  • Support revenue growth by identifying new business opportunities and contributing to customer acquisition efforts.
  • Efficiently manage and track leads to maintain a robust and healthy sales pipeline.
  • Foster collaborative relationships across the FRG to enhance cross-functional effectiveness.
  • Continuously evaluate personal performance, seek constructive feedback, and proactively request training and development opportunities.
  • Drive innovation by identifying and implementing faster, more accurate ways of working.
  • Build and manage key stakeholder relationships to support the achievement of operational objectives.
  • Demonstrate responsible use of work-related resources to support cost containment initiatives.
  • Ensure compliance with all relevant statutory, legislative, policy, and governance requirements, as well as established processes and procedures within the area of specialization.

    • End Date : October 1, 2025

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    Private • Johannesburg, ZA