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Duty Manager

Hospitality HireBantry Bay, South Africa

1 day ago

Job description

We are seeking a professional Hotel Duty Manager to oversee front office and food & beverage operations during assigned shifts, ensuring seamless service, operational efficiency, and exceptional guest experiences. The successful candidate will act as the hotels representative on duty, managing both guest-facing and back-of-house operations.

Critical Criteria (Requirements)

Minimum 35 years experience in hotel operations, with exposure to both Front Office and F&B operations in a 4 / 5-star property
Previous supervisory or duty management experience in hotels or luxury resorts
Strong knowledge of Opera PMS or similar systems and F&B operations
Hospitality qualification or diploma advantageous
Excellent leadership, communication, and interpersonal skills
Ability to remain calm under pressure and resolve guest issues efficiently
South African citizen with a valid ID
Flexibility to work shifts, weekends, and public holidays

Key Competencies

ð¹ Guest-Centric Leadership Ensures smooth, luxury-standard service across Front Office and F&B departments

ð¹ Operational Precision Monitors workflows, resolves issues, and maintains service excellence

ð¹ Team Management Supervises, motivates, and develops staff across multiple departments

ð¹ Problem Solving & Decision Making Handles operational challenges and guest concerns effectively

ð¹ Collaboration & Communication Coordinates with housekeeping, kitchen, and management teams for seamless operations

Duties & Responsibilities

Act as Hotel Manager on Duty, overseeing Front Office and F&B operations during assigned shifts

Ensure smooth check-in / check-out processes and manage reservations and guest services

Supervise, mentor, and support front office and F&B teams, maintaining high service standards

Address and resolve guest complaints or requests promptly and professionally

Coordinate with housekeeping, kitchen, and other departments to ensure seamless operations

Monitor service delivery, ensure adherence to SOPs, and support continuous improvement initiatives

Oversee cashiering, billing, and audit procedures to ensure accuracy and compliance

Support staff training and development to maintain operational excellence

Uphold hotel standards of professionalism, grooming, and guest interaction

Live and promote the hotels values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Package on Offer

Basic salary (TBA)

50 / 50 contribution to Pension

Company contribution to medical aid

Important Application Notes

Must hold a valid South African ID

Only candidates with proven Front Office and F&B management experience will be shortlisted

Ensure your CV is 100% updated

All applicants will attend a virtual introduction interview

Recruitment aligns with the companys Employment Equity Plan

Lead operations with confidence, deliver exceptional guest experiences, and uphold the President Hotels reputation as Cape Towns most loved luxury destination.

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Manager Manager • Bantry Bay, South Africa