Role Description
This role is technical in nature and is responsible for providing high quality and timely IT infrastructure support to ensure the availability, stability and performance the FNZ datacentres, platforms and corporate systems.
Organisational Design
This position is part of the Infrastructure department and reports to the Infrastructure Head.
Team Responsibilities
The team are responsible for the administration and management of all development, UAT, pre-production, production and DR environments as well as internal corporate IT systems.
Availability
applications that are available when the users need them.
Performance
applications that scale with user demand.
Security
applications that are protected from unauthorised access and data loss.
Reliability
applications that are fault tolerant with no single points of failure.
Value for money
shared core infrastructure improves application delivery and reduces costs per application.
Projects
new system delivery is high quality, on time and within budget
Specific Role Responsibilities
Availability
Ensure that uptime SLA's are met every month for systems that you are responsible for by managing and resolving issues logs; performing scheduled maintenance to minimise disruption; managing third party support contracts where required to provide support levels.
Performance
Ensure that performance SLA's are met every month for systems that you are responsible for by monitoring system performance, capacity and growth; suggesting and implementing performance improvements and hardware / software refreshes.
Information Security
Ensure that the FNZ network and systems are internally and externally secure by following existing policies and procedures and documenting for audit purposes as required by ISO27001; implementing security projects; completing risk assessments and build guides for new and existing systems.
Business Continuity
Ensure that FNZ-held data is secure and backed up by : ensuring that regular backups and made and are tested; participating in yearly BCP & DR tests; ensuring that any new build is in line with company requirements and departmental policy for resilience and availability; documenting resilience and backup plans for all new builds.
Training
Develop professional and technical knowledge and skills. Provide technical advice and mentoring within the team.
Project Work
Implement new projects to meet project timelines and deadlines
Budget
Recommend changes to the IT manager that could reduce costs in your areas of responsibility
Experience required
About FNZ
FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
Opportunities
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Engineer • Johannesburg, Gauteng, South Africa