Job title : Visual Merchandising Manager - V&A Waterfront
Job Location : Western Cape, Cape Town
Deadline : December 19, 2025
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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION
Contribute to store profitability by :
Meeting or exceeding sales and KPI targets within the store through flawless visual merchandising.Coordinating team members to provide a leading shopping experience.KEY RESPONSIBILITIES
Monitor and analyze performance data and make any necessary adjustments to drive commercial success, especially within VM.Allocate resources and organize processes, especially within visual merchandising, to drive efficiency and productivity in a variety of situations, including maintenance and layout of existing stores, floor plans and changes, In-store Communication, reporting, and controlling costs.Drive product presentation and best practice within visual merchandising for a meaningful consumer experience, from sell-in to sell-through.Be a role model for customer service and meeting or exceeding customers’ expectations.Supervise and coordinate the team to ensure all customers receive an optimal service level at all times.Lead your team to always meet or exceed customer expectations.Being a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.Use advanced Category expertise to drive sales and customer loyalty in your assigned area.Lead training for visual merchandising techniques and guidelines to follow marketing concepts and brand campaigns while supporting all team Foundational and Seasonal Brand and product knowledge training.Lead and coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards as per global guidelines and local directives, including placement and focus on key articles and ensuring alignment with given Buying and Merchandising timelines.Manage merchandise delivery processing on the same day it arrives.Keep an organized stockroom and direct sales floor replenishment to ensure the store’s complete product offer is immediately available and easily accessible to customers on a consistent basis.Execute all applicable loss prevention procedures.Maintain a safe and productive shopping and working environment.Support the recruitment, onboarding, training, coaching and motivation of store team members to maximize their performance.Share best practices to drive the overall store team performance and market Visual Merchandising strategy and implementation.Support’s market Visual Merchandising strategy through coaching and supporting Visual Merchandising Champions.Complete all applicable training programs and effectively apply the learning on the job.Seek coaching and learning opportunities to continually improve your performance.KEY RELATIONSHIPS
CustomersPeers and SupervisorVM back office, Trade Marketing back office, Retail back officeKNOWLEDGE, SKILLS AND ABILITIES
Ability to use critical thinking and creative ways to solve problemsPassion for fashion & sportsOrganized and detailed orientedGood numeracy, literacy, verbal and written communication skillsA good eye for style, coordination and attention to detailAbility to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and proceduresStrong leadership, interpersonal and communication skillsStrong ability to collaborate and influence across different levels and departmentsThrives under ambiguity; open to change and act as advocate for the ‘new’Open to feedback; able to keep composure in stressful situationsPassion for adidas brand and for sportProficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet, POS Systems, etc.)REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS
Minimum 3+ years’ work experience in a sports / fashion customer- and commercial- focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding, [as well as with first supervisor experience]Intermediate numeracy and literacy and advanced verbal communication skillsSales / Retail / Business Development jobs