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Account Manager

Avatar AgencyGauteng, ZA

30+ days ago

Job description

Role Overview

The Account Manager manages assigned projects and / or clients, which include relationship, financial,l and reputational management of the account(s); delivering on our values, vision, and performance requirements. The role is responsible for overall account administration, working closely with internal teams, inspiring and driving the client portfolio to provide excellent service, and managing the delivery of an exceptional creative product that meets and exceeds brand expectations.

Duties

Client Management :

Assumes responsibility for the smooth and efficient running of the account(s) – operationally, creatively, and financially,y and for inspiring the highest standards and ensuring quality agency output
Has a good understanding of the client's business and of the key broader factors, challenges, and trends shaping their market and categories, leveraging these insights and knowledge to engage in broader business dialogues
Writing inspiring and accurate briefs / debriefs and displaying a keen interest in the conceptualising of the work and development of campaigns
Actively manages project / job timelines, client queries, expectations, requirements, and timeously red-flags any challenges of delivery by monitoring progress on work outputs
Builds strong and enduring relationships with clients and makes a positive impact on our business and theirs
Driving a culture of creativity and making an impact within the agency
Ensure that contact, status reports, marketing communication, etc, are compiled and distributed timely manner
Assisting seniors on the portfolio with assigned tasks and deliverables

Finance :

Working understanding of client contract / retainer / in-scope / out-of-scope / WIP / forecasting of client billing / income budgets

Assists with timely and accurate billing processes, ensuring that the preparation and presentation of accounts are executed, and invoices are checked against quotes and budgets, and all CE’s / POs are billed timely and before jobs are closed

Contributes to good financial management, growing projects, managing scope creep, and assisting with meeting overall profit margins and targets

Ensures timesheets are always up-to-date and accurate

Operations :

Builds respect and loyal commitment of team members, other departments, and the agency as a whole

Champion the agency’s philosophy of brilliant basics and imaginative provocation

Report to the line manager on client health, financials, operational challenges, and opportunities

Contribute by effecting innovation that builds a positive agency culture and work environment through collaboration and knowledge sharing

What We Value

Imaginative Provocation through Brilliant Basics :

Dream Harder – Provoke the ordinary

Solve Further – Lift feelings; shift hearts

Deliver Better – Worthy work on time

Impact Wider – They must never forget us; respected worldwide; preferred locally

Love Deeply – Solve relationships with daily acts of kindness

Raise the Edge – Never stop creating until we’re proud to serve

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Account Manager • Gauteng, ZA