Lead, Experience Desgn, Digital Security

Lead, Experience Design, Digital Security

Job Overview

Business Segment : Personal & Private Banking

Location : ZA, GP, Johannesburg, 5 Simmonds Street

To lead the implementation of experience design within the area of specialization and drive alignment of business outcomes. Plan, execute, and deliver seamless end-to-end experience design for clients. Provide guidance, lead a team, and ensure quality of design output, adhering to design thinking methodology.

Qualifications

Type of Qualification : Degree

Field of Study : Information Studies / Technology

Experience : Experience managing a team of UX designers, strategy development, workshop facilitation with senior stakeholders, developing UX standards, and monitoring adherence.

Requirements :

• Partner with Solution Owners, Technical Leads, and eCommerce Category Managers to understand product vision and align business goals with user needs. Participate in PI pre-planning and discussions to incorporate design work.
• Define priorities for design initiatives based on impact, user needs, and resources. Identify dependencies and edge cases, questioning requirements that do not support the product vision or client needs.
• Challenge insights and assumptions about user insights, guiding the team to alternative methods. Simplify understanding of business goals and review them against outcomes and design metrics.
• Promote adoption of established design thinking processes, frameworks, tools, and standards. Identify gaps and opportunities for improvement and collaborate with the Group Domain team to update standards.
• Encourage innovative thinking and creativity among staff to ensure effective client experiences. Foster a culture of cross-functional collaboration and growth in creativity and innovation.
• Ensure key milestones in the ED value chain are delivered per governance and business requirements, including discovery, ideation, design, testing, implementation, and monitoring. Contribute to PI planning and work allocation.
• Monitor and review past implementations to identify improvements using inputs from NPS, sales funnel, social media, customer insights, feedback, and analytics. Use these to enhance client experience.
• Apply innovative, data-driven design approaches to ensure customer-centric solutions tested with customers.
• Create user interfaces for digital platforms, adhering to design systems. Conduct usability testing with stakeholders to review prototypes used by customers.

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