Debt Collector (Afrikaans and English Speaking) Debt Collector - Montague Gardens

SUMMARY :

Calling all Afrikaans and English-speaking Debt Collectors!

POSITION INFO :

My client a leading and fast-growing Retailer with offices in Montague Gardens requires the services of an  AFRIKAANS AND ENGLISH SPEAKING Debt Collector.

Overview :

The Debt Collector collects on delinquent accounts, maintains good customer relations with debtors and effectively solves problems in an effort to resolve account delinquency and prevent losses.

Duties :

• While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates payment plans with debtors and accurately inputs and documents actions within the collection system.
• Follow up on broken promise to pay.
• Maintains up-to-date customer contact information in the collections system.
• May be required to support other queues to facilitate teamwork in the department.
• Escalates and assists other team members with calls as needed.
• Serves as an expert in specific area and may provide training to fellow team members
• Meet monthly collection targets
• Adhere to the code of conduct as per the Debt Collectors Act and National Credit Act.
• Keep up to date on policy changes
• May be required to perform other duties as assigned

Requirements

Ability to work in a team environment.

Detailed oriented.

Ability to plan, organize, prioritize and multi-task.

Solutions-driven.

Basic math skills (addition, subtraction, multiplication, division, percentages).

Ability to use standard office equipment.

Basic computer skills, ability to use a keyboard and calculator.

Basic technical phone skills.

Basic ability to use internet and web mail for business purposes.

Ability to refer to policy and procedures when applying information and making decisions.

SA Citizens only

Must be Criminal Clear

Must be immediately available

Must be willing to work alternate Saturdays from 8h00 to 13h00

Must not have transport issues. (1 x taxi / bus only)