Key Responsibilities
- Develop and implement an operational systems management strategy aligned with business and IT objectives
- Oversee all systems supporting service provisioning, activation, fault management and customer workflows
- Champion system enablement to improve user efficiency, accuracy and service delivery turnaround times
- Manage relationships with vendors supporting operational systems, ensuring SLA compliance and roadmap alignment
- Lead, mentor and develop a small team of system administrators and analysts
Job Experience and Skills Required
7 years experience managing or supporting operational systems in a telecom or technology environmentBachelor's Degree in Information Systems, Computer Science, Engineering or related fieldStrong understanding of service provisioning, activation and customer support processesExperience with OSS (Operational Support Systems) platforms and integrations with CRM / BSS environmentsEmployment Type : Full-Time
Vacancy : 1
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