Website Experience Specialist (B2B)

Overview

At Flight Centre Travel Group, our corporate division spans multiple global brands, and our websites are the digital shopfront of our business. We’re searching for a Website Experience Specialist who will take the lead in managing, optimising, and enhancing more than 26 websites across regions and brands worldwide .

Your Purpose

You’ll be a key player in driving global website changes, implementing technical updates, and supporting optimisation initiatives that improve performance and user journeys. From managing CMS workflows to supporting testing, analytics, and stakeholder projects, you’ll make sure our websites deliver against global growth goals.

What you’ll be doing

• Execute and manage global website changes across 26+ brand and regional sites
• Work with local and global teams to ensure localisation, regulatory compliance, and brand consistency
• Partner with developers and platform owners to implement global enhancements and new features
• Manage CMS content, templates, modules, and workflows (Drupal, Adobe Experience Manager, Sitecore, or similar)
• Support user acceptance testing, bug tracking, and post-deployment QA processes
• Use tools like GA4, Hotjar, SEMrush, and Screaming Frog to analyse performance and identify optimisation opportunities
• Contribute to global digital strategy initiatives, including new site launches and redesign projects
• Maintain governance, accessibility (WCAG), and content quality standards across all sites

What we’re looking for

Qualifications

This is your chance to work in a fast-paced, global environment where your skills will directly impact customer experiences and business growth. You’ll collaborate with diverse teams across regions, contribute to exciting global projects, and help us continuously evolve our digital ecosystem.

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