Telesales Representative (FMCG) - Montague Gardens - R13 700+ Comm

Telesales Representative (FMCG) - Montague Gardens, Cape Town - Salary

R13,700 + Commission

An exciting opportunity exists in the frozen food industry for a driven and performance-oriented Telesales Representative to join a fast-paced, customer-focused team. This role reports directly to the Sales Manager and is responsible for closing sales deals over the phone while maintaining strong customer relationships.

Seniority level and responsibilities will be determined by years of telesales experience and book size management .

Key Responsibilities

Sales

Contact potential and existing clients using scripts to promote products and services

Handle inquiries and explain product features clearly and effectively

Identify customer needs and close sales

Direct leads to field sales when appropriate

Accurately place and process orders

Ensure sufficient stock levels and advise clients accordingly

Maintain up-to-date product knowledge and system skills (e.g., IQ program)

Stay informed on market and promotional trends

Administration

Update and maintain customer database records

Log calls and track sales activity for review

Customer Service

Address and resolve customer complaints

Go the extra mile to meet targets and support client growth

Upsell and cross-sell lesser-known products

Teamwork

Support department managers and colleagues

Participate in team initiatives and ad hoc tasks as needed

Housekeeping & Safety

Maintain cleanliness of workspace and uphold hygiene standards

Comply with safety protocols and wear PPE

Participate in Occupational Health & Safety activities when required

Requirements

Education & Language :

Grade 12

Fluent in Afrikaans and English (written and spoken)

Experience :

Proven success in telesales or similar customer service role

Track record of consistently meeting or exceeding phone-based sales targets

Skills & Competencies :

Strong computer literacy and phone systems knowledge

Excellent communication, negotiation, and interpersonal skills

Cool under pressure, resilient to rejection

Self-motivated, reliable, and performance-driven

Organized with strong initiative