Overview
Job Description : IT Support Specialist. We are seeking a highly skilled IT Support Specialist to manage and support our organization’s technology infrastructure. This role combines day-to-day IT support with responsibility for larger technology projects, including cloud server management and system migrations . The IT Support Specialist will ensure our systems are secure, reliable, and efficient, while also serving as the first point of contact for staff IT needs.
Key Responsibilities
- End-User Support & Help Desk
Provide Tier 1 and Tier 2 support for staff across multiple sites.
Troubleshoot issues with hardware, software, email, VoIP, and internet connectivity.Manage user onboarding and offboarding (accounts, permissions, devices).Systems & Device ManagementDeploy, configure, and maintain computers, laptops, and mobile devices using ManageEngine .
Manage Microsoft 365 accounts, security groups, licensing, and MFA.Monitor and maintain system security and updates.Network & CommunicationsSupport internet and phone systems in coordination with service providers.
Troubleshoot VoIP issues and ensure communication systems remain stable.Assist with VPN setup and secure remote access.Security & SurveillanceManage security camera systems remotely.
Coordinate with vendors for onsite installations, maintenance, or repairs.Cloud InfrastructureCreate, configure, and manage cloud-based servers (Azure, AWS, or Google Cloud).
Support cloud storage, backups, and secure remote access solutions.Ensure cloud environments meet security and compliance standards.System Migrations & ProjectsLead migration projects , including transitioning from Google Workspace to Microsoft 365 (email, calendars, contacts, and files).
Plan and execute IT infrastructure upgrades with minimal disruption to staff.Serve as point of contact for IT vendors and consultants during project execution.Documentation & InventoryMaintain IT asset inventory and system documentation.
Log support tickets, resolutions, and recurring issues.Provide reports and recommendations for continuous improvement.Qualifications
3–5 years of experience in IT support, help desk, or systems administration.Proficiency with ManageEngine (or similar RMM / MDM tools).Strong expertise in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive).Hands-on experience migrating from Google Workspace to Microsoft 365 .Experience creating and managing cloud-based servers (Azure, AWS, or Google Cloud).Strong knowledge of networking basics (VPN, DNS, IP routing, firewalls).Experience with VoIP and internet troubleshooting.Familiarity with security camera systems (preferred).Strong communication skills and ability to support users remotely.Highly organized and capable of managing both day-to-day support and larger IT projects .Work Structure
Remote role with availability required during overlapping U.S. business hours.Responsible for all remote IT support and infrastructure management .Will coordinate with local vendors or onsite staff for tasks requiring physical presence.#J-18808-Ljbffr
